Effective Date: 1 Jan 2025

5 Star Hotels Supply (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information we collect in the course of our business operations.
This Privacy Policy sets out how we collect, use, disclose, store, and protect your personal information, in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR).

By engaging with our services, visiting our websites, or communicating with us, you acknowledge and consent to the practices described in this Privacy Policy.

We may collect and process the following types of personal information:

• Identification details: Name, title, job position, and contact details (email address, phone number, postal address).
• Business details: Hotel name, company registration information, and billing details.
• Transaction data: Purchase orders, payment history, and delivery instructions.
• Technical data: IP address, browser type, access times, and activity on our website.
• Correspondence records: Communications between you and our team, including email and telephone exchanges.

We only collect personal information that is reasonably necessary for our business functions and activities.

We collect personal information in various ways, including:

• Directly from you when you request a quotation, place an order, or make an enquiry.
• Through our website contact forms, email, or other digital channels.
• From publicly available sources, professional networking platforms, or referrals.
• Automatically, through cookies and analytics tools, when you access our website.

We use your personal information for the following purposes:

• To process and fulfil your orders and supply products and services.
• To respond to enquiries and provide customer support.
• To send invoices, statements, and payment reminders.
• To maintain business relationships and provide relevant marketing materials (where you have not opted out).
• To improve our services, website functionality, and operational processes.
• To comply with legal, regulatory, and contractual obligations.

We may disclose your personal information to:

• Our employees, contractors, and authorised representatives, solely for business purposes.
• Third-party service providers, including logistics, IT, and payment processors.
• Professional advisors such as accountants, auditors, and legal counsel.
• Regulatory authorities or government agencies, as required by law.
• Overseas recipients where necessary for order fulfilment or service provision.

We will take reasonable steps to ensure that any third parties we engage comply with the relevant privacy laws and maintain the confidentiality of your personal information.

Where personal information is transferred outside of Australia, we ensure that:

• The recipient is subject to a law or binding scheme that is substantially similar to the APPs; or
• We have obtained your consent; or
• Appropriate contractual safeguards are in place to protect your information.

We implement reasonable technical, administrative, and physical security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
However, no data transmission over the internet can be guaranteed as entirely secure. You acknowledge that you provide information at your own risk.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.
When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it in a secure manner.

Depending on your jurisdiction, you may have the following rights:

• To access and obtain a copy of your personal information.
• To request correction or updating of your personal information.
• To request the deletion of your personal information (subject to legal obligations).
• To withdraw consent for marketing communications at any time.
• To lodge a complaint with a privacy regulator.

Requests to exercise these rights should be directed to the contact details below.

Our website may use cookies and other tracking technologies to improve user experience, analyse traffic, and personalise content. You can modify your browser settings to refuse cookies; however, this may affect certain website functionalities.

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of such websites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
The updated version will be posted on our website with the “Effective Date” revised accordingly.

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Privacy Officer
5 Star Hotels Supply
Email: info@5starsupply.com.au