Terms and Conditions

Terms and Conditions

Effective Date: 1 Jan 2025

Welcome to the website of 5 Star Hotels Supply (“we,” “our,” “us”). By accessing or using our website www.5starsupply.com.au (“Website”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our Website or services.

These Terms govern your access to and use of our Website, including all content, features, and services provided through it. We reserve the right to amend these Terms at any time, and such changes will be effective upon posting to the Website.

By using our Website, you represent and warrant that you are:

• At least 18 years old; and
• Authorised to act on behalf of a business or organisation when placing orders or making enquiries.

All content on this Website, including but not limited to text, images, graphics, logos, product designs, photographs, audio-visual material, and software, is owned by or licensed to 5 Star Hotels Supply and is protected by copyright, trademark, and other intellectual property laws.

You must not:

• Copy, reproduce, republish, upload, transmit, or distribute any Website content without our prior written consent.
• Use our trademarks, logos, or trade names without express authorisation.

We make reasonable efforts to ensure that product descriptions, pricing, and availability displayed on our Website are accurate. However, errors, omissions, and changes may occur.
We reserve the right to:

• Modify product specifications, pricing, or availability without prior notice.
• Discontinue or withdraw products from sale at any time.

All images are for illustrative purposes only and may differ from the actual product.

All orders placed through our Website are subject to our acceptance. We reserve the right to reject any order at our discretion, including but not limited to:

• Where products are unavailable.
• Where there are errors in pricing or product information.
• Where payment has not been authorised.

A contract for the sale of goods will be formed only when we issue an order confirmation in writing.

Prices are displayed in Australian Dollars (AUD) unless otherwise stated, and are exclusive of Goods and Services Tax (GST) and shipping costs unless specified.
We reserve the right to change prices without notice.
Payment terms will be as agreed in writing prior to order fulfilment.

We will use reasonable endeavours to deliver products within agreed timeframes; however, delivery times are estimates only.
Risk of loss or damage passes to you upon delivery to your nominated address or collection by your carrier.

Due to the bespoke and customised nature of many of our products, returns or cancellations may not be accepted once production has commenced, except where required by law.
We will comply with the Australian Consumer Law in relation to defective goods or services.

To the fullest extent permitted by law:

• We exclude all warranties, representations, and guarantees not expressly stated in these Terms.
• We are not liable for any indirect, incidental, special, or consequential loss arising from your use of the Website or products purchased.
• Our total liability for any claim is limited to the amount paid for the relevant product or service.

Nothing in these Terms limits your rights under the Australian Consumer Law.

You agree to indemnify and hold harmless 5 Star Hotels Supply, its directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses arising out of your breach of these Terms or misuse of our Website.

We handle personal information in accordance with our Privacy Policy, available on our Website. By using the Website, you consent to the collection, use, and disclosure of your information as described in that policy.

Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such sites and do not endorse them.

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

For any questions about these Terms, please contact:

5 Star Hotels Supply
Email: info@5starsupply.com.au